About this role

Configure and manage Jira as the primary ticketing and workflow management system
Design and maintain workflows to support Work Order tracking and task automation
Administer user roles, permissions, and access controls
Customize dashboards, reports, and boards to support program visibility
Monitor and maintain system performance and data integrity
Support SLA tracking and reporting requirements
Integrate Jira with tools such as GitLab, Confluence, and other DevOps platforms
Troubleshoot system issues and implement process improvements
Support Agile teams with board configuration, sprint setup, and backlog management

Bachelor’s degree in Information Technology, Computer Science, or related field OR 5 (five) years of equivalent experience in Jira administration
Hands on experience configuring Jira workflows and issue types
Experience managing user permissions and access controls
Experience integrating Jira with DevOps tools such as GitLab or Confluence
Familiarity with Agile methodologies and sprint management
Strong analytical and problem solving skills
Required: None preferred: Atlassian Certified Jira Administrator, ITIL Foundation certification
Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening.

JIRA Administrator

Key skills