Key skills
Communication
About this role
Role Overview
- Make outbound calls to tenants to schedule health and safety inspections
- Coordinate inspection appointments between landlords, tenants, and service providers
- Handle tenant inquiries and concerns related to scheduled property inspections
- Maintain accurate records of tenant communications and appointment confirmations
- Follow up on missed appointments and reschedule as needed
- Book jobs and inspections via phone and through our online booking system
- Responsible for tenant communications related to health and safety compliance scheduling
- Support increased workload during peak compliance periods (August–March)
- Collaborate with an established team managing 30,000+ annual client relationships
- Each engagement is based on a defined scope of work and is governed by an independent contractor agreement
Requirements
- Excellent verbal communication skills with a professional phone manner
- Previous experience in customer service, call handling, or appointment scheduling
- Ability to manage sensitive conversations regarding property access and compliance
- Strong organizational and time-management skills to handle multiple schedules
- Understanding of UK rental property regulations and tenant rights is preferred
- Patient, diplomatic, and detail-oriented when coordinating between multiple parties
Benefits
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!