Bilingual Case Manager – El Paso

Role Overview

• Case Management—coordinate with schools; participate in Admission, Review and Dismissal Committee (ARD); teacher consultation; community linkages with support agencies, service providers, and health services; rehab services with a focus on symptom management and community living skills; skill-building services include conflict resolution, anger and stress management, parenting skill development, substance abuse intervention and communication; provide independent living skills, linkages or resources for vocational skills development;
• Therapeutic Services—refer and coordinate services to address mental/behavioral health and substance use including trauma-informed care to include the involvement of extended family, school, peers, health services, community groups, and/or other involved agencies to effectively address the needs of the family.
• Psychiatric Services—refer and coordinate psychiatric services to licensed psychiatrists in the state of Texas who will objectively assess and identify the presence of mental health disorders.
• Crisis Management—must be accessible on an as-needed basis to address crisis calls 24/7 that may rise and provide de-escalation strategies to alleviate stressors until appropriate therapeutic interventions can be accessed/provided; address and refer family for services to address mental/behavioral health issues; provide support and continued linkage to necessary services in the community.
• Prepares reports on service provider and program activities.
• Enters contact, case information and narratives into the management system within required agency timeframes. Consolidates data to develop management reports identifying trends related to the assigned caseload
• Completes incident reports and provides information to the agency and other appropriate staff/entities according to established policies and procedures.
• Reviews cases to identify inefficiencies or lapse in services and collects data to report needed improvements in areas of service.
• Other duties as assigned.

Requirements

• Bachelor’s degree in social work, sociology, psychology, criminal justice, theology, counseling, education, or nursing
• At least two (2) years of work experience in the field of juvenile justice, case management, juvenile supervision or probation, counseling, behavioral science, or in a related field preferred.
• Knowledge of community resources; case management principles, objectives, standards, and methods; and program policies and procedures.
• Skill in developing, implementing, and monitoring service and treatment plans.
• Ability to assess clients’ needs, to coordinate clients’ services, to monitor program effectiveness, to communicate effectively, and to supervise the work of others.
• Bilingual in English/Spanish
• Must pass background check
• Must have a valid Texas driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice and valid car insurance/registration
• Must be available and willing to travel to various locations and with such frequency as the business need dictates.