Telecom Expense Manager, Analyst / Consultant

Role Overview

• Analyze telecom expenses across wireless, voice, data, and cloud services to identify cost savings opportunities and eliminate billing inefficiencies.
• Perform detailed invoice audits to identify overcharges, discrepancies, and unused services across telecom carriers.
• Work with large datasets and reports using tools such as Tableau, Power BI, Excel, and SQL to ensure data accuracy and generate actionable insights.
• Develop and maintain reports, dashboards, and presentations to communicate findings, trends, and recommendations to leadership.
• Conduct financial analysis, budgeting, and forecasting related to telecom spend, vendor contracts, and procurement activities.
• Track and monitor telecom assets, usage, and spend, ensuring alignment between internal systems and vendor records.
• Analyze and reconcile data across systems such as ServiceNow, PeopleSoft, and telecom carrier portals.
• Identify and implement process improvements and automation opportunities to streamline telecom expense management workflows.
• Evaluate vendor contracts, invoices, and spend against budget allocations to ensure financial accuracy and compliance.
• Support vendor management activities, including invoice validation, payment tracking, and contract analysis.
• Generate and analyze zero-usage and underutilization reports to identify cost reduction opportunities.
• Perform high-volume data validation across large telecom inventories, ensuring accuracy and consistency across systems.
• Collaborate with cross-functional teams including IT, Finance, Procurement, and Operations to support telecom expense management initiatives.
• Prepare forecast reports, budget tracking reports, and variance analysis for leadership review.
• Investigate and resolve discrepancies related to telecom billing, asset tracking, and financial reporting.
• Stay current with emerging telecom technologies and expense management best practices.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Information Systems, or related field (or equivalent experience).
• 10+ years of experience
• Experience in Telecom Expense Management (TEM) including auditing telecom invoices managing wireless & wired services and optimizing telecom spend.
• Strong expertise in data analytics and financial analysis, with the ability to interpret large datasets and identify trends and cost-saving opportunities.
• Advanced proficiency in Excel (pivot tables, complex formulas), databases, and reporting tools such as Tableau and Power BI.
• Experience working with ServiceNow and PeopleSoft for reporting, asset tracking, and financial analysis.
• Familiarity with SQL and data querying techniques.
• Proven ability to analyze large-scale data reports, financial systems, and telecom usage datasets.
• Strong experience in invoice analysis, vendor payments, and budget tracking.
• Experience developing reports, dashboards, and executive-level presentations.
• Demonstrated ability to identify process improvements, cost-saving opportunities, and automation strategies.
• Knowledge of telecom carriers, billing structures, and contract management practices.
• Strong understanding of budgeting, forecasting, and project-based financial management.
• Exceptional analytical, problem-solving, and data interpretation skills.
• Excellent written and verbal communication skills, with the ability to present complex data clearly to stakeholders.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and perform high-volume work accurately.
• Experience working in enterprise environments with large telecom inventories and complex financial systems.
• Ability to work independently and collaboratively in a fast-paced, data-driven environment.
• Experience with process automation and optimization of manual workflows is highly preferred.

Tech Stack

• Cloud
• ServiceNow
• SQL
• Tableau

Benefits

• Hourly Rate Range $75
• $95 an hour