Operations Support Engineer

Role Overview

• Maintain our virtual asset fleet, ensuring high availability and accurate representation within our systems.
• Oversee and manage our optimisers to ensure efficient energy dispatch and strategy execution.
• Handle critical daily processes including end-of-day nominations and managing imbalances to minimise risk.
• Support Ancillary services pre-qualification and handle the MAKO process to expand our market participation.
• Support both internal teams and third parties on the provisioning and onboarding of BESS assets to Layr.
• Work with engineering teams to escalate and resolve complex issues.
• Create and maintain internal documentation, FAQs, and support guides to help users and streamline support operations.
• Collaborate closely with product, QA, and development teams to relay user feedback, report bugs, and support new feature rollouts or deployments.
• Identify recurring issues and suggest improvements to processes, tools, or product functionality. Stay informed on system updates, patches, and relevant technologies to ensure best practices are followed.

Requirements

• Proven experience as an Operations Support Engineer or in a similar technical support role, ideally within the tech or energy sectors, with a strong track record of resolving complex application issues and supporting critical systems.
• Ideally battery asset management
• having gone through the prequalification process for ancillary services is a good indicator of success.
• Strong German and English language: Excellent verbal and written communication skills, to interact with a wide range of technical stakeholders.
• Strong ability to diagnose, troubleshoot, and resolve technical problems efficiently, ensuring minimal disruption to users and business operations.
• Strong analytical mindset with the ability to interpret logs, monitor data, and translate findings into actionable solutions.
• Ability to prioritise tasks, make decisions independently, and manage time effectively while working towards business objectives.
• Comfortable working in a fast-paced, dynamic environment and capable of managing multiple priorities under pressure.
• Genuine enthusiasm for supporting solutions that contribute to the transition to renewable energy and sustainable technology.
• Commitment to staying updated on emerging technologies, support tools, industry trends, and best practices to continuously improve support processes and outcomes.

Benefits

• Become a Shareholder: In addition to your competitive base salary your compensation includes an ESOP component that lets you participate in the development of our growing company.
• Invest into your personal development: We guarantee a steep learning curve combined with a lot of space to bring in your own ideas and shape terralayr’s future.
• You benefit from our Learning & Development budget of 1,000 EUR per person per year.