Key skills
LeadershipCommunication
About this role
Role Overview
- Analyzes current business processes and procedures to identify opportunities for process improvement
- Develops and maintains metrics/service level reporting
- Provides people management leadership by hiring the best talent
- Ensures communication, implementation and/or training plans for projects
- Responsible for 25 processes of medium complexity
- Gathers user requirements to support process activities and improvements
- Represents the business in major projects and/or operational processes
Requirements
- Bachelor's degree
- 5+ years bank operations experience
- Strong PC skills including Microsoft Suite software
- Aptitude and training in Lean, Six Sigma and AOM with goal of getting certification
- Knowledge of consumer lending regulations (ECOA, FCRA, UDAAP)
- Ability to communicate complex risk topics to non-technical stakeholders
- Familiarity with TSYS and Experian Systems (ADM, TS2, PCO, etc.)
Benefits
- Health and well-being benefits
- Savings and retirement programs
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
- Banking benefits and discounts
- Career development opportunities
- Reward and recognition programs