Educate and inspire lifelong learners – from early childhood, through schooling to vocational education and training.
Provide Level 2 operational support, resolving BAU incidents in line with defined SLA timeframes.
Work closely with schools and cross-functional technical teams to maintain high levels of service availability, resilience, and performance.
Foster a positive and collaborative team culture.
Communicate clearly and confidently with stakeholders.
Deliver reliable technology services that directly support teaching and learning outcomes in every NSW public school classroom.

Strong customer service focus, with a proven commitment to maintaining service health, availability, and performance.
Excellent communication and interpersonal skills, with the ability to build, manage, and sustain effective stakeholder relationships.
Demonstrated experience delivering and supporting operational solutions across diverse and complex working environments.
High technical proficiency in issue identification, troubleshooting, workflow prioritisation, and problem resolution.
Skilled in documenting processes clearly and maintaining accurate, up-to-date technical documentation.
Experience supporting End User computing devices and 2nd-level management systems, including Microsoft Intune, across large and complex environments.
Technical expertise in edge servers, UPS infrastructure, and associated monitoring platforms such as SCOME.
Knowledge of and commitment to implementing the Department’s Aboriginal Education Policy and upholding the Department’s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Flexible working arrangements
35 hour working week
Competitive, salary sacrificing, employer’s contribution to superannuation and annual leave loading
Flex Leave entitlements
Generous holidays & leave conditions
Opportunities for advancement and mobility across the Department to support your career growth

Systems Administrator

Key skills