Home
Jobs
Saved
Resumes
Senior MSP Engineer at Red Cup IT | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Senior MSP Engineer
Red Cup IT
Remote
Website
LinkedIn
Senior MSP Engineer
California, United States of America
Full Time
5 hours ago
No H1B
Apply Now
Key skills
AWS
Azure
Cloud
DNS
Firewalls
Switching
TCP/IP
VMware
Azure AD
Entra ID
Active Directory
SaaS
Communication
Account Management
About this role
Role Overview
Provide Tier 2/3 escalation support for servers, networks, cloud services, and line‑of‑business applications.
Design, implement, and support Windows Server, Active Directory, virtualization (VMware/Hyper‑V), storage, and backup solutions.
Plan and execute migrations and deployments (e.g., Microsoft 365/Exchange Online, Azure/AWS workloads, server upgrades, network refreshes).
Configure and manage networking: firewalls, switches, VLANs, VPNs, Wi‑Fi, and routing for SMB/enterprise clients.
Administer cloud platforms such as Microsoft 365, Azure AD, Intune, and other SaaS services commonly used in MSP environments.
Use RMM and PSA tools to monitor systems, remediate alerts, manage tickets, and document all work accurately.
Perform security hardening and remediation: patching, configuration baselines, identity and access controls, backup/DR validation, and endpoint protection.
Lead or participate in client onboarding, technical assessments, and standardization initiatives.
Create and maintain technical documentation, runbooks, and diagrams for client environments.
Mentor junior engineers and service desk staff, providing guidance on best practices and troubleshooting approaches.
Participate in on‑call rotations and provide after‑hours support for critical incidents when required.
Collaborate with account management to provide technical input for roadmaps, proposals, and client strategy.
Requirements
5+ years of experience in an MSP or multi‑client IT services environment in a systems/network engineering role.
Strong hands‑on experience with Microsoft Windows Server, Active Directory, Group Policy, DNS, DHCP, file/print services.
Proficiency with virtualization technologies (VMware and/or Hyper‑V).
Solid networking knowledge: TCP/IP, VLANs, VPNs, firewalls, routing, switching, and Wi‑Fi.
Experience administering Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams) and Azure AD/Entra ID.
Familiarity with RMM and PSA platforms used in MSPs (e.g., ConnectWise, Autotask, N‑able, Datto, etc.).
Strong troubleshooting skills across servers, networks, and endpoints in heterogeneous environments.
Excellent documentation, communication, and customer‑facing skills.
Ability to prioritize and manage multiple tickets and projects in a fast‑paced, SLA‑driven environment.
Tech Stack
AWS
Azure
Cloud
DNS
Firewalls
Switching
TCP/IP
VMware
Benefits
Health insurance
Professional development opportunities
Flexible work arrangements
Apply Now
Home
Jobs
Saved
Resumes