About this role
Role Overview
- Field Service Technicians support Edward Jones branch offices, vendor sites, and home FA locations within their assigned territory.
- Field Service Technicians are responsible for installing, upgrading, and maintaining both primary and backup branch connectivity, as well as site infrastructure, including network hardware, computers, telephones, printers, and cabling.
- They manage maintenance, IMAC (Install, Move, Add, Change) tasks, and various projects while ensuring compliance with SLAs, rollout schedules, and deadlines.
- Field Service Technicians must remain adept with evolving technologies and provide client training on newly implemented systems.
- This position supports the Honolulu, Hawaii territory and requires regular travel up to 3 hours in one direction to Edward Jones branch locations within the assigned region.
- You will drive a company-provided vehicle to complete on-site service calls throughout your territory.
- This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Honolulu, Hawaii).
Requirements
- Associate's degree from accredited college or technical school OR two or more years IT and/or field service experience
- Able to use all related computer hardware and software
- Able to use job related tools
- Able to safely use step ladder
- Able to lift and/or move up to 100+ pounds of equipment
- Possess a valid driver's license in the employee's state of residence, allowing legal operation of a company vehicle
- Provide documentation verifying a minimum age of 21 to meet company car insurance requirements
- Maintain residence in assigned territory