Product Owner

Role Overview

• Own and maintain a prioritised product backlog aligned with Product Manager direction.
• Ensure backlog items are refined and ready for sprint planning, with clear user stories and acceptance criteria aligned with the Definition of Done.
• Ensure functional and non-functional requirements (security, performance, compliance, scalability) are clearly defined.
• Work closely with customers, market experts, and internal stakeholders to understand workflows, regulatory requirements, and commercial drivers, using customer feedback, analytics, and operational metrics to inform backlog prioritisation.
• Collaborate with Project Management, Scrum Masters, and Professional Services to ensure coordinated delivery and smooth transition to live environments.
• Work closely with the Scrum Team to clarify scope, remove ambiguity, and ensure backlog items are sufficiently defined before development begins, protecting sprint commitments and delivery predictability.
• Hand over and train our PSD team and customers in the new functionality developed by the team.
• Attend customer sites where necessary, particularly during early stages of new feature delivery.
• Represent customer and business priorities within the Scrum Team while balancing technical feasibility and delivery constraints.
• Work on B2C/eCommerce products and collaborate with teams responsible for related CMS and digital platform applications.
• Own and manage API-driven product requirements and third-party integrations, ensuring clear definition of integration scope and acceptance criteria.
• Leverage AI tools to accelerate user story writing, customer-facing documentation, and prototype development in collaboration with the Design team ahead of refinement sessions.
• Define and track product KPIs; use product analytics tools to measure feature adoption, performance, and delivery impact.

Requirements

• A degree in Computer Science, Information Systems, or a similar qualification
• 3
• 5 years of experience as a Product Owner, Agile Business Analyst, or similar role in an Agile software delivery environment
• Experience operating within regulated or enterprise software environments, with awareness of GDPR, HIPAA.
• Excellent business and technical analytical skills are essential, with the ability to manage ambiguity and navigate to clear outcomes
• Excellent communication skills and the ability to work as part of a multi-location, multi-cultural and multi-time zone team
• Experience working on B2C eCommerce websites/applications.
• Familiarity with SAFe (Scaled Agile Framework) or similar scaled agile methodology, including PI Planning.
• Experience managing API-driven products and third-party integrations.
• Fluency in verbal and written English.
• An additional language would be an asset
• Ability to escalate issues appropriately and work across management levels to resolve conflicts.
• Demonstrable interest and initiative in developing within a growing international company

Benefits

• Health insurance
• Flexible work arrangements
• Professional development