Regional Program Director

Role Overview

• Develop rapport through frequent (minimum monthly) check-in phone calls with 100% of partner hospitals
• Schedule, prepare for, and lead onsite annual executive reviews for 100% of partner hospitals
• Create prioritized action plans for 100% of issues for partner hospitals; make assignments, deadlines and follow up with responsible teammates
• Achieve Net Promoter Score (NPS) (“How likely are you to recommend Rural Physicians Group) 80% response rate and achieve CEO NPS of 8/10 or higher
• Provide facility onboarding detail to ensure new providers are aware of facility critical success factors and key pressure points
• Engage RPG Regional Medical Director and local Chief Hospitalists in problem solving
• Lead Regional program overview meetings, presenting the health status of each program to Executive Leadership Team on a monthly cadence
• Lead internal meetings across multiple departments (Regional Workshops) on a bi-weekly cadence (every two weeks)
• Assist Provider Operations Coordinator team with ensuring 24/7 coverage and engaging facility leadership as needed
• Lead and manage new program launches, including on-site visits and virtual meetings with internal departments and hospital administrators
• Identify facility workflows and opportunities for improvement
• Identify opportunities for additional RPG service lines in current partner facilities
• Maintain accurate and current customer data in database
• Work with the Chief Medical Officer on any ad hoc administrative duties
• Mentor and work collaboratively with other RPD team members for the betterment of the group
• Help train new RPD team members to be successful in their new roles
• Project management of various projects that drive value to the organization
• Other duties as assigned

Requirements

• Master’s degree – healthcare related is preferred
• 5+ years’ experience with RPG or 10+ years’ experience in Sr. level management
• 5+ years’ experience in a healthcare setting – CAH is a plus
• Excellent problem solving and critical thinking skills
• Friendly, attentive, and responsive
• Effective management skills with multiple projects

Benefits

• A competitive salary
• Incentivized bonus plan
• Ability to work remotely from home when not traveling
• Self-managed
• Flexible PTO policy
• Insurance Plans for medical, dental, and vision
• 401(k) with company match
• Health Savings Account
• Basic Life Insurance coverage
• Cell phone allowance