Taking active part in incident resolution
Working with global support teams to resolve both IT infrastructure and application related issues
Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s)
Monitoring and maintaining location specific infrastructure and applications following standard operating procedures
Take active part in location-specific and global IT projects
Maintaining user accounts within the locally supported applications
Acting as location representative of GBS IT professionals
Taking part in IT change management flows
Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults
Maintaining the location(s) specific part of the active directory
Follow global architecture-, security-, and operational standards and policies
Maintaining location specific IT documentations within your area of responsibility
Prioritizing work and operating with compliance of GBS IT Service Level Agreements

Min. 1-2 years work experience on the field of IT Infrastructure
IT Technician qualification is a must; IT Engineer or equivalent is preferred
Fluency both in the native language (Spanish) of supported location(s) and in English is a must
ITIL Certification (Education knowledge)
Exposure to and understanding of a manufacturing environment (Soft skill)
Experience in basic Vendor management processes (Soft skill)

IT Analyst, Global IT Support

Key skills