Key skills
GoSaaSProject ManagementCommunication
About this role
Role Overview
- Owning the full delivery lifecycle for fulfilment projects and act as the go-to technical lead for implementing AccessPay solutions
- Taking ownership of delivering our standardised products, managing high volumes of rapid turnaround orders or change requests
- Owning assigned orders and completing them to highest standard in line with the customer requirements
- Process customer orders within the agreed Service Level Agreements.
- Acting as the single-point-of-contact, providing clear and continual communication to all stakeholders.
- Working with our Customer Operations team to build relationships with our customers; identifying opportunities to improve their engagement and our processes
- Creating and improving processes and order documentation used by the Customer Fulfilment Team
- Provide technical support to customers throughout order journey while maintaining first in class customer service
Requirements
- Experience of working within a SaaS environment
- Demonstrable experience and skills in a customer facing role
- Excellent communication skills, both written and verbal
- Direct fulfilment/onboarding/service desk experience desired, but training will be provided
- Previous experience in banking/payments/statements is beneficial, although not necessary
- Project Management experience and relevant qualifications is desirable
Benefits
- 25 days’ holiday plus public holidays increasing with length of service.
- Birthday off work.
- 2 paid volunteer days a year
- Holiday Purchase scheme
- Salary Exchange pension scheme from day one of employment.
- £240 yearly Wellbeing Allowance
- Enhanced maternity, paternity, and adoption leave
- Cycle to work scheme
- Health cash plan
- Free breakfast & lunch when in the Manchester office
- Discounted Parking in Manchester
- Access to training – both internal and external
- We plant a tree for every new joiner that joins us!
- Dog-Friendly office
- And many more!