Outreach Manager – LIHEAP, Energy Department

Role Overview

• Oversee all contractor activities and programs that fall within the scope of the Energy and Environmental Services Department, including DOE and LIHEAP contracts.
• Monitor contractor performance, deliverables, and ensure compliance with all federal and state program regulations and contract requirements.
• Serve as the primary point of contact between the department and all energy-related contractors and service providers.
• Review and verify contractor invoices, reports, and documentation to ensure accuracy and compliance with program guidelines.
• Maintain an up-to-date inventory of all active contracts within the department's scope and track key milestones and deadlines.
• Directly supervise, train, and evaluate two (2) Outreach Staff members, providing guidance, mentorship, and performance feedback.
• Develop staff schedules, assign duties, and manage workload distribution to ensure outreach goals and program targets are consistently met.
• Conduct regular one-on-one and team meetings to review progress, address challenges, and align on outreach objectives.
• Identify training needs and coordinate professional development opportunities for outreach staff.
• Complete performance evaluations and set measurable goals in alignment with departmental priorities.
• Plan, coordinate, and execute community outreach events, workshops, fairs, and informational sessions to promote DOE and LIHEAP program services.
• Develop and implement annual outreach calendars and strategic outreach plans that align with program funding cycles and community needs.
• Build and maintain partnerships with community organizations, faith-based institutions, local agencies, and advocacy groups to extend program reach.
• Represent the department at community events, public hearings, and stakeholder meetings as a knowledgeable program ambassador.
• Track and report outreach activities, participation numbers, and program impact metrics to department leadership.

Requirements

• Bachelor's degree in Social Work, Public Administration, Communications, Environmental Studies, Community Development, or a closely related field.
• Minimum of three (3) years of experience in community outreach, social services, public programs, or a directly related field.
• At least one (1) year of supervisory or lead experience overseeing staff, volunteers, or contractors.
• Demonstrated experience working with federally funded programs, with preference given to LIHEAP, DOE, WAP (Weatherization Assistance Program), or similar energy assistance programs highly desirable.
• Proven experience planning and executing outreach events, community engagement campaigns, or public education programs.
• Strong understanding of LIHEAP eligibility requirements, program restrictions, benefit delivery methods, and federal reporting obligations highly desirable.
• Knowledge of DOE program guidelines, contractor requirements, and compliance standards applicable to energy assistance and weatherization programs highly desirable.
• Proficiency in social media marketing and digital content creation, with demonstrated ability to grow engagement and program visibility online.
• Excellent public speaking, presentation, and facilitation skills must be comfortable presenting to diverse audiences including seniors, low-income families, and community stakeholders.
• Strong interpersonal skills; must be a genuine people person with the ability to build trust, rapport, and lasting community relationships.
• High proficiency in technology, including Microsoft Office 365, database systems, social media platforms, virtual meeting tools (Zoom, Teams), and content design tools (Canva, Adobe, or equivalent).
• Strong organizational and project management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to communicate clearly and effectively in both written and verbal form with diverse populations, community partners, and agency leadership.
• Bilingual candidates are strongly encouraged to apply.

Benefits

• excellent benefits