Managing an assigned portfolio of clients as a Technical Account Manager
Serving as both a technical and consultative resource within Managed IT Services
Ensuring clients effectively leverage, maintain, and evolve their IT environments
Acting as trusted advisors, aligning technology with business goals
Driving IT strategy and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management

5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
Proven experience with IT budgeting, strategic planning, and technology roadmap development
Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
Strong understanding of ROI analysis and cost-benefit justification for IT investments
Ability to translate complex technical concepts into business language
Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
Strong aptitude for customer service and client retention
Excellent verbal, written, and analytical communication skills
Highly organized with the ability to manage multiple priorities effectively
Ability to remain composed and focused under pressure while managing client escalations
Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams

IT Strategy Consultant – vCIO / TAM

Key skills