Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations
Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals
Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams
Provide expert advisory services and define best practices to customers and other implementation consultants
Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams
Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success
Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements

Proven ScholarOne Manuscripts application knowledge and experience strongly preferred
Strong project management experience, including managing multiple projects at a time with strict attention to detail and minimal supervision
Background and/or knowledge of academic publishing
Experience in delivering solutions based on customer needs
Natural relationship builder who is reliable and acts with integrity and maturity
Excellent verbal and written communications skills
Self-motivated and able to thrive in a results-driven environment
Strong time management, organizational and interpersonal skills with excellent customer service skills
Ability to learn new technologies and apply them to evolving business needs
Experience with Microsoft Office, Google Apps, and Salesforce. Experience with XML and APIs preferred.

Lead Implementation Consultant – Remote, UK

Key skills