Lending Operations Specialist

Role Overview

• Own the end-to-end settlement process from unconditional approval to successful settlement
• Liaise with brokers, customers, solicitors, funders, and legal partners to coordinate timelines and documents
• Identify and resolve risks or issues prior to settlement by managing documentation, condition satisfaction and funding requirements
• Book and confirm settlements, manage fund disbursements and ensure accuracy of settlement figures
• Ensure all internal and external stakeholders are proactively updated on progress
• Manage onboarding and post-settlement customer communications/enquiries
• Process servicing requests including direct debit amendments, loan statements, redraws and account maintenance
• Manage dishonours and arrears by engaging with customers
• Process loan payouts and discharges
• Maintain accurate records across loan and CRM systems to ensure data integrity
• Contribute to improving workflows, automation and system enhancements
• Ensure SLAs and performance metrics are consistently met
• Assist in building scalable processes as loan volumes grow using AI and automation

Requirements

• 2-4 years’ experience in mortgage settlements, loan servicing, credit support or lender operations
• Strong understanding of the Australian mortgage lifecycle (post-approval functions essential)
• Working knowledge of NCCP, AML/CTF and responsible lending obligations (preferred)
• Exceptional attention to detail and time management skills
• Clear, confident stakeholder communication (brokers, solicitors, customers, funders)
• High ownership mindset
• you run your settlement matters end-to-end
• Calm under pressure in time-sensitive settlement environments
• Process-oriented but improvement-driven
• you look for and recommend better ways to do things

Benefits

• Real career growth
• we’re a fast-growing company, which means genuine opportunities to grow your career as we scale
• Competitive remuneration & ESOP
• we want you invested in Skip's success
• Be part of building a first-class mortgage operations function
• Work in a high-ownership environment where your impact is visible and recognised
• Exposure across the full loan lifecycle that allows you to develop strong customer relationships
• Collaborative, high performance team that values initiative, speed and precision
• Flexible hybrid structure that empowers you to do your best work