About this role

Resolve inquiries related to Microblink Products, including code debugging, integration updates, and configuration optimization
Guide customers through the Microblink products, helping them navigate features like identity verification, workflow creation, fraud detection, biometric matching, and analytics
Assist developers in implementing/upgrading Microblink technology across various platforms (iOS, Android, Web, and various cross-platform frameworks)
Triage, document, and escalate technical bugs to the Engineering and Product teams while maintaining SLAs and clear communication with the client
Analyze support trends and product performance to provide actionable insights to the Product owners for future roadmap development

5+ years of proven professional experience in SaaS Enterprise-level support
Experience supporting a SaaS product, including familiarity with API structures, webhooks, and cloud-based architecture
Basic understanding of modern development stacks and tools (e.g., JavaScript, Swift, Kotlin, Docker, Postman) to assist with SDK/API integration queries
Proficiency with CRM and ticketing systems (e.g., Salesforce, Slack, Jira)
AI/ML interest: A strong interest in computer vision and machine learning (you don't need to build models)

Product Support Engineer

Key skills