Responsible for supporting Purchasing operations and Procure-to-Pay (P2P) processes on the Coupa platform.
Provide daily user support, perform simple operational configurations, assist with process automations and monitor system activities.
Serve as first-level support for users regarding questions and tickets related to the platform.
Monitor and support the flow of requisitions, orders, contracts and sourcing processes in Coupa.
Perform basic system administration tasks, such as profile adjustments, permissions and approval workflows.
Assist suppliers with access to and use of the Supplier Portal.
Support the maintenance of documentation, training materials and user guides for the tool.
Participate in identifying and addressing recurring errors in P2P process flows.
Collaborate with Purchasing and Finance teams to ensure process compliance.
Assist with testing new system functionalities and updates.
Help generate and track operational indicators, such as KPIs and SLAs.
Contribute to identifying process automation opportunities and support automation (RPA) initiatives to improve operational efficiency.

Basic knowledge of Purchasing, Procurement or Accounts Payable.
Familiarity with ERP systems or procurement platforms.
Experience with Coupa or similar procurement platforms.
Basic understanding of the Procure-to-Pay (P2P) flow.
Basic knowledge or initial experience with process automation (RPA) and automation tools.
Good organizational skills, analytical ability and clear communication.

Key User, Procurement – Junior

Key skills