You bring your hands-on practical experience and support medical practices when getting started with Mediform: onboarding (interview, setup and training), fine-tuning and ongoing support
You are the primary point of contact: you capture requests, prioritize and resolve them independently — or coordinate specifically with Tech/Product and keep the practice informed at all times
You review anonymized conversations between the AI and patients, identify patterns and provide concrete improvement suggestions to the practice and to the team
You proactively manage practices: regular check-ins, best practices, mini-trainings and targeted recommendations to reduce daily workload and ensure success with our product
You optimize internal processes: checklists, quick guides, FAQs and small automations — and ensure clear quality standards for conversation reviews
You act as the bridge between practice and product: you listen to practices, present findings clearly, share them with the team — and support testing of new features for their suitability for everyday use
Requirements
Hands-on mentality: you don’t wait for perfect processes but help shape them — whether timely onboarding, documenting knowledge or improving internal workflows
Experience in healthcare, working with medical practices, or in the digital health sector
Empathy and service orientation: you understand how practice teams think and work — while keeping process efficiency and data protection (GDPR) in mind
Independent and structured working style: you prioritize and resolve issues on your own — and know when and how to involve Tech/Product
Articulate communicator: whether with medical assistants (MFA), physicians or colleagues — you speak the appropriate language, build trust and ensure clear communication. This role requires native-level German (C2) and good English
Digital affinity: confident with CRM and practice management systems, open to new tools and comfortable working with AI-powered solutions (phone / chat)
Benefits
Hybrid work: split between remote work and our modern office in the heart of Karlsruhe
Flat hierarchies and short decision-making paths: you have the freedom and space to implement your ideas quickly
A motivated and ambitious team: join a committed environment that is shaping the digital future of medical practices together
Professional development: we support your professional and personal growth in the fields of AI and Customer Success