You will contribute across the full ERP product lifecycle, from requirements analysis and functional design to implementation, testing, and continuous improvement.
Analyze business requirements and translate them into functional ERP solutions
Facilitate requirements-gathering workshops and collaborate with stakeholders
Ensure ERP processes align with operational and business needs
Serve as the functional product expert for Microsoft Dynamics 365 in the contracts and billing domain
Support the evolution and optimization of ERP functionality related to contract management
Provide expertise on document generation and output management via LaserNet integration
Produce and maintain Functional Requirement Documents (FRD) and Functional Design Documents (FDD)
Translate business needs into clear functional specifications for development teams
Work closely with developers to ensure accurate implementation of solutions
Assess and refine change requests submitted via Azure DevOps
Evaluate feasibility, organizational impact, and implementation priority
Create and execute functional test cases
Perform end-to-end testing based on functional documentation
Validate new features and system changes prior to release
Lead the triage and qualification of ITSM incidents and service requests related to contracts and billing
Coordinate with development teams to resolve issues efficiently
Monitor dashboards and SLAs to ensure timely closure of work items
Collaborate with ERP experts across finance, billing, and service domains
Ensure end-to-end process alignment across modules
Support ERP lifecycle initiatives including system upgrades, migrations, and feature rollouts
Requirements
10+ years of experience in ERP functional consulting and product-focused roles
Hands-on expertise with Microsoft Dynamics 365 Finance & Operations
Experience working with contracts and billing modules
Experience with LaserNet integration or similar document generation solutions