Dynamics 365 Sales CRM Architect

Role Overview

• The Dynamics 365 Sales CRM Architect (Associate Director) is responsible for owning the enterprise architecture, technical strategy, and long‑term evolution of Guidehouse’s CRM platform.
• This role serves as the technical authority for Dynamics 365 Sales, ensuring solutions are scalable, secure, and aligned with business and technology strategy.
• Partners with business and IT leadership to define CRM platform strategy, roadmap, and architectural direction.
• Collaborates with stakeholders to shape and validate business requirements, ensuring alignment with enterprise CRM standards and long-term platform goals.
• Reviews business requirements and functional specifications to define and approve solution architectures and technical design approaches.
• Provides architectural guidance and estimation oversight to support planning, business cases, and prioritization decisions.
• Applies advanced technical and architectural expertise to recommend scalable, secure, and sustainable solutions that meet enterprise business needs.
• Establishes and enforces architecture standards, design patterns, and best practices across Dynamics 365 Sales and the Power Platform.
• Oversees the design, development, testing, and implementation of CRM solutions, ensuring adherence to SDLC controls and enterprise governance.
• Evaluates Dynamics 365 Sales and Power Platform OOTB capabilities, low-code, and custom development options, balancing speed, cost, risk, and maintainability.
• Stays current with Microsoft roadmap, platform capabilities, and industry trends to ensure Guidehouse CRM tooling remains modern and strategically positioned.
• Provides technical leadership across multiple initiatives and workstreams, guiding Technical Leads and senior developers.
• Serves as an escalation point for complex CRM issues, overseeing root cause analysis and ensuring systemic resolutions.
• Partners with cross-functional IT teams to ensure reliable operations, integrations, and platform health across environments.

Requirements

• Bachelor’s degree plus 10 years of prior relevant experience OR 14 years of prior relevant experience in lieu of degree.
• 6+ years of hands-on experience with Dynamics 365 Sales (cloud) in enterprise environments, including 3+ years in an architecture or senior technical leadership role.
• Deep expertise in Microsoft Dynamics 365 Sales, Power Platform, and CRM business processes, with an enterprise architecture mindset.
• Demonstrated experience designing and governing multi-environment, enterprise-scale SaaS implementations.
• Strong understanding of SDLC methodologies, architecture governance, and delivery controls.
• Knowledge of ITIL process framework, including Incident, Problem, Change, and Service Level Management.
• Excellent verbal and written communication skills, with the ability to influence senior technical and business stakeholders.

Tech Stack

• Cloud
• SDLC

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave and Adoption Assistance
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Student Loan PayDown
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend