IT Manager, End User Experience

Role Overview

• Own and develop the IT communications framework, principles, and guidelines
• Plan and execute communications related to IT services, incidents, changes, and projects
• Ensure timely, clear, and audience-appropriate communication during major incidents and service disruptions
• Support change management by enabling effective communication for IT changes and new solutions
• Coordinate IT communication across multiple channels (e.g. intranet, email, Teams, service portals)
• Translate complex IT and cyber security topics into clear, user-friendly messages
• Collaborate with internal stakeholders such as Corporate Communications and HR to align messaging and tone
• Measure and continuously improve the effectiveness of IT communications
• Manage the Knowledge Management process within the ITSM platform, ensuring content is accurate, current, and easy to consume.
• Develop and maintain high-quality knowledge articles and standards that support self-service and improve resolution rates.
• Partner with IT support teams to identify recurring issues and convert them into actionable knowledge content.
• Promote a knowledge-sharing culture and drive adoption of Knowledge Management best practices across IT.

Requirements

• Relevant university degree in communications, IT, business, or equivalent professional experience
• 5+ years of experience in IT communications, change communications, or related roles
• Strong understanding of IT operations, ITSM, and service delivery concepts
• Experience communicating during incidents, service changes, or transformations
• Ability to simplify complex technical topics for non-technical audiences
• Experience working in a global, multicultural environment
• Fluent English skills, other languages are an asset.

Tech Stack

• Cyber Security
• ITSM

Benefits

• Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.
• Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.
• Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.
• Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.
• Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.
• Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.
• Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.
• Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.