Responsible for the management and operations of a services hub executing service orders
Assist in development of hub processes with the support from Musco's Corporate Services Team
Operational and budget responsibilities of the regional warranty hub
Coordinate, communicate, and confirm schedules for warranty requests
Key focuses on service quality, safety, and customer experience
Oversee the daily service operations within the assigned geography
Direct management of the regional technician team
Team development, salary recommendations, approving PTO
Make solid financial decisions related to project costs
Develop a working knowledge of standard Musco products

Post-high school education in business or customer service-related field or equivalent experience preferred
5-7 years of leadership/supervisory experience is preferred
Work knowledge and experience in a customer services business
Excellent verbal, written, and telephone communication skills
Excellent technical and problem-solving abilities
Work well in a fast-paced, ever-changing environment
Mechanical aptitude or knowledge
Ability to coordinate schedules and perform managerial duties
Strong personal initiative and ability to work with little supervision
Strong organizational skills
Computer skills in Word, Excel, and internal computer systems
Strong small meeting group skills

Regional Manager – Warranty Hub

Key skills