Regional Manager

Role Overview

• Responsible for the management, operations of a services hub executing on service orders that take place within a defined geography, roughly a 200-mile radius of the hubs office location.
• Assist in development of hub processes with the support from Muscos Corporate Services Team.
• Operational and budget responsibilities of the regional warranty hub to ensure company goals are met in quality and quantity of warranty claims, completion timeframes, product inventory and overall operations
• Coordinate, communicate, and confirm schedules for warranty requests including project details, technician schedules, customer schedules, vendor management, and rental of necessary equipment to complete projects in a timely manner providing high levels of customer service
• Key focuses on service quality, safety and the customer/Musco warranty experience, as well as meeting needs of Muscos internal process requirements (RMA) and hub product inventory
• Oversee the daily service operations within the assigned geography, people leadership, coaching, expense management, inventory control, safety and appearance.
• Direct management of the regional technician team (3-6 direct reports). Team development, salary recommendations, approving PTO and maintaining consistent communication with technicians regarding daily work duties, schedules and performance to ensure key indicators and goals are achieved
• Make solid financial decisions related to project costs (rental equipment, tech purchases, logistics decisions), as well as working with vendors to set up pricing standards
• Develop a working knowledge of standard Musco products and ability to forecast length of time to make repairs or project work.

Requirements

• Post-high school education (trade school, associates, or bachelors degree) in business or customer service-related field or equivalent experience preferred
• 5-7 years of leadership/supervisory experience is preferred
• Work knowledge and experience in a customer services business
• Excellent verbal, written, and telephone communication skills
• Excellent technical and problem-solving abilities
• Strong organizational skills
• Computer skills in Word, Excel, and internal computer systems
• Strong small meeting group skills
• Ability to coordinate schedules and perform managerial duties

Benefits

• meaningful work in a team-first culture
• continuous learning and professional development
• work-life balance
• flexibility for community involvement and family activities
• paid time off
• night work may be required at times