To handle customer complaint following SCHOTT Global rules
To prepare all required data for customer feedback
Refer to point. No.2, to organize and lead the discussion with respective department related with customer feedback.
To implement and follow up Corrective Action Preventive Action (CAPA) system related with Customer Relationship Management (CRM) following global standard
Support in preparation of quality department monthly report
Prepare statement letter according to customer or organization requirement
Fill out customer questionnaire according to agreed timeline.
Participate in the validation of special projects such as new machines, new materials, and so on (outside of routine validation).
If necessary, discuss with customer (visit or telco) related with customer feedback and Acceptable Quality Level (AQL).
To review batch record and release the finished good to be sent to customer according to established procedure.
Participate in DMF renewal
Give disposition of whether a batch can be released to be shipped to customer.

Degree in mechanical engineering, chemical engineering or professions related to technology and/or manufacturing.
2 years occupational experience in the fields of technical areas (quality or production or supply chain)
English, EDP-knowledge
Understanding and capable to implement root cause analysis techniques for effective problem solving
Clear understanding about the quality requirements and expectation of the customers
Understanding the objectives and goals of the company
Have knowledge and understanding about the ISO 9001 and ISO 15378 requirements
Have knowledge and understanding about ISO 14001 & ISO 45001.
Know and understand Lean Management and basic of 5S implementation.

Customer Quality Engineer, Staff

Key skills