L&D Program Manager – Global L&D

Role Overview

• Manage the full program lifecycle for assigned learning programs, working in close collaboration with Global L&D partners to execute on planning, content development, global implementation, and post-program evaluation.
• Monitor and Track Learner Progress for assigned programs by actively following up on completion rates, participation metrics, and engagement levels, and escalating issues or providing follow-up communication as necessary.
• Liaise with Internal Communications to coordinate and execute communications campaigns (e.g., launch announcements, registration reminders, and post-program follow-ups) for assigned programs, ensuring messaging aligns with global standards.
• Execute rigorous program measurement and evaluation strategies (e.g., Kirkpatrick Levels 1-3) to determine the effectiveness and impact of assigned programs.
• Manage external vendor and faculty relationships for assigned programs, including supporting the sourcing and contracts renewal.
• Serve as a core system administrator and operational owner for the global SuccessFactors Learning Management System (LMS) and Careerhub Learning, specifically handling course catalog maintenance, content uploading, user enrollment, tracking, and compliance reporting, as delegated by the Global L&D team.
• Coordinate all program logistics for global and local training events within the scope of assigned programs, executing tasks such as venue booking, material production, scheduling, and supporting faculty travel arrangements from the EBS hub.
• Manage the full financial administration for assigned programs, including processing Purchase Orders (POs), handling invoice submissions, meticulously tracking expenses against budget, and supporting monthly accruals and forecasts in line with global finance policies.
• Serve as a key support resource for global L&D inquiries, managing support channels to efficiently resolve administrative and system-related issues with a strong focus on service delivery.
• Ensuring data integrity and consistency for assigned initiative on all our systems.

Requirements

• 3+ years of experience in Learning & Development, demonstrating experience in both detailed operational coordination and managing elements of strategic programs.
• A Bachelor's degree (or equivalent experience) in Human Resources, Business Administration, or a related field
• Expert-level, hands-on experience as an administrator for a major Learning Management System (LMS), preferably SuccessFactors or a similar enterprise-level system.
• Proven ability to manage complex logistics, coordinate multiple stakeholders, and handle detailed administrative tasks with high accuracy and a strong service mindset.
• Solid financial administration skills (managing invoices, POs, expense tracking, and basic budget management).
• Strong analytical skills with experience managing L&D data, generating operational reports, and tracking basic program metrics.
• Exceptional organizational skills, meticulous attention to detail, and proven ability to manage multiple, overlapping priorities in a dynamic global environment.
• High proficiency in English (oral and written) German is a plus.

Benefits

• Travel Requirement: 41-50%
• Attractive benefits