Provide technical pre-sales and post-sales support for DSD handheld and printer systems, ensuring solutions align with customer needs and sales initiatives.
Serve as a technical liaison between Sales, IT, Operations, and customers to support solution design, system integration, and deployment efforts.
Conduct product demonstrations, technical presentations, and solution walkthroughs to support sales opportunities and customer engagement.
Support system configuration, installation, troubleshooting, maintenance, and upgrades for handheld devices, printers, and related sales technologies.
Assist with inventory management and lifecycle tracking of sales-related handheld and printer equipment.
Provide customer-facing technical support, including issue resolution, system optimization, and user guidance as needed.
Support internet, phone, and connectivity systems within warehouse and selected plant locations as they relate to sales operations.
Utilize SAP, BI, and related systems for research, reporting, and technical analysis to support sales and operational decisions.
Deliver training and knowledge transfer to sales teams, customers, and internal stakeholders on system functionality and best practices.
Ensure all activities comply with company policies and procedures, including EEO, Harassment, Safety, Sarbanes-Oxley, and quality standards.

Sales Systems Engineer

Key skills