Key skills
Remote Work
About this role
Role Overview
- Attend to and resolve customer complaints/incidents related to quality.
- Maintain customer satisfaction by taking the necessary actions to resolve the customer's complaint.
- Inform the organization about the customer complaints received and their resolution status.
- Analyze quality problems identified by customers, finding the root cause, making improvement proposals, and promoting their implementation.
- Analyze products returned by customers and report the results of the analysis.
- Management of warranties claimed by customers.
- Implement and promote continuous improvement in the resolution of Quality incidents and complaints.
- Monitoring and control of quality indicators.
Requirements
- Industrial Engineering or similar.
- High level of both oral and written Spanish and English.
- Demonstrable experience in quality departments in the automotive sector.
- Knowledge of quality tools: Core Tools (PPAP, APQP, FMEA, SPC, and MSA).
- Knowledge and experience in 8D.
Benefits
- Flexible Work Schedule : Enjoy flexible working hours and the option for a Friday afternoon off.
- Hybrid Work Model : Experience a hybrid work environment that combines office and remote work.
- Customizable Benefits Package : Take advantage of a flexible payment plan that includes options such as kindergarten support, education benefits, transport allowances, gourmet vouchers, or medical insurance.
- Dynamic Team Environment : Collaborate in active work environment alongside a team of highly qualified and dedicated professionals.
- Inclusive Culture : Thrive in an inclusive culture that values diversity, where all individuals, regardless of background, gender, sexual orientation, abilities, or gender identity, feel respected and valued.