Acts as the support contact for all business groups.
Owns the escalation of incidents to resolutions including collaboration with internal and external resources.
Develops and maintains strong customer focused relationships with all stakeholders.
Resolves and completes assigned service incidents and requests.
Creates and maintains technology documentation and processes for use by other team staff.
Acts as the technical support contact for system administrators.
Escalates through defined support channels.
Participates in proof of concept for new applications.
Other duties as required.

Diploma/degree in computer technology or a related discipline from a recognized postsecondary institution
5 years of progressive experience in a related field
Intermediate technical writing, process mapping, and documentation skills
Intermediate experience with: ticketing systems, ServiceNow preferred.
Microsoft operation systems and applications
computer hardware
mobile devices
computer network troubleshooting
construction software applications preferred
common business suites (HR, Finance, etc.)
Ability to work independently and with geographically dispersed resources.
Ability to learn independently and stay current with new technologies.
Ability to develop and maintain effective stakeholder relationships.
Flexible and reliable worker, and able to prioritize multiple tasks.
Ability to think logically, analytically, and constructively express ideas and concepts.

Employee ownership opportunities that build long-term value
Annual discretionary performance bonuses
RRSP, TFSA, Pension Contribution Options
Flexible medical, dental and vision benefits
Prescription drug coverage and virtual care services
Life, AD&D and disability insurance
Paid parental leave and family care support
Health and lifestyle spending account options
Mental health and wellness support, including Employee Assistance Programs
Career growth pathways, leadership development and mentorship programs
Access to world-class training through PCL's College of Construction and professional development courses
Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions

Systems Support Analyst

Key skills