Collaborates with stakeholders to gather and analyze business requirements, translating them into technical specifications and solutions within ServiceNow HRSD.
Leads the design, documentation and show backs of ServiceNow HR Services, Record Producers, SLAs, Lifecycle Events and Journeys.
Provides expert guidance and best practices for utilizing ServiceNow HRSD applications and capabilities to drive business process optimization.
Leads and performs data analysis and reporting to support decision-making and identify improvement opportunities across platform.
Collaborates with HRSD process owners, product owner, developers and other stakeholders to improve existing services and processes.
Develops and maintains detailed business requirements documentation, including design specifications, test plans, and deployment procedures.
Provides training and support to users for new or modified features and functionalities.
Stays current with industry trends and advancements in ServiceNow technology to continually improve service offerings.
Develops and manages documentation, including design workbooks and test scenarios.
Supports user acceptance testing (UAT) and maintains clear communication with stakeholders.

5 + years of experience in HR Operations
5+ years of experience designing, configuring, and maintaining ServiceNow HRSD applications, including writing detailed functional requirements for development teams
3+ years' experience with backlog, demand, and incident management
2+ years' demonstrated problem-solving skills
2+ years' experience effectively communicating and collaborating in a diverse team environment
ServiceNow certifications (such as Certified System Administrator or Certified Implementation Specialist) (preferred)
Technical background (preferred)
Strong attention to detail (preferred)

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Business Analyst – ServiceNow HRSD

Key skills