Key skills
ServiceNowAnalytics
About this role
Role Overview
- Authoring, editing, and publishing knowledge articles, FAQs, process documents, and other content within the ServiceNow knowledge management system
- Collaborating with cross-functional subject matter experts to gather technical information, validate content accuracy, and translate complex concepts into user-friendly language
- Maintaining the knowledge base by updating and revising content to reflect process changes, product updates, and user feedback
- Proofreading and reviewing content for grammar, formatting consistency, and readability
- Participating in editorial and content review cycles
- Supporting content lifecycle management through tagging and linking related articles
- Monitoring user feedback and usage analytics to identify content gaps and areas for enhancement
Requirements
- 3
- 5 years of Work experience in relevant field and ServiceNow or relevant field
- Some knowledge of HR field will be preferred
Tech Stack
- ServiceNow
Benefits
- Health insurance
- Professional development opportunities