About this role
Role Overview
- Provides telephonic professional nursing services in support of client funded contracts.
- This includes telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers, and healthcare professionals.
- Adheres to principles as stipulated by program specific contractual agreements and company practices which may include Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times.
- Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
- Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
- Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions, and care.
- Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes
- Educator: Complete patient teaching in relation to the use of products
- Participates in program specific customer meetings and training sessions.
- Participates in program specific orientation meetings and demonstrates clinical competency on electronic/written tests.
- Performs special projects and performs other duties as it pertains to specific contract performance.
Requirements
- Minimum
- associate degree and professional nursing license
- Registered Nurse License in good standing in the state in which you work and/or cross-licensed in other states
- Telephonic nursing roles are required to have a Compact State License in eligible states; additionally, employee must be willing to obtain Compact State license at such time as their state elects to adopt Compact legislation
- Telephonic nursing roles are required to have a California State License and the employee must be willing to obtain additional Single State Licenses upon request.
- 2-5 years experience
- Basic database and office navigation skills
- Ability to maintain a high level of customer interaction/service skills while talking with patients, prescribers and/or specialty pharmacies via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials.
- Ability to interpret information shared by the patient to determine next steps as the individual case may warrant.
Benefits
- Competitive salaries
- Growth opportunities for promotion
- 401K with company match*
- Tuition reimbursement
- Remote opportunities and
- Flexible work environment
- 20 days PTO
- Paid Holidays
- Employee assistance programs
- Medical, Dental, and vision coverage
- HSA/FSA
- Telemedicine (Virtual doctor appointments)
- Wellness program
- Adoption assistance
- Short and Long term disability
- Life insurance
- Discount programs