About this role

Provide support for implementation, troubleshooting and maintenance of IT systems.
Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
Manage the daily activities of configuration and operation of IT systems.
Optimize system operations and resource utilization, and perform system capacity analysis and planning.
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software.

Bachelor's degree in a technical discipline from an accredited college or university is required.
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Five (5) years of additional SA experience may be substituted for a bachelor's degree.

Health Insurance: Comprehensive medical, dental, and vision plans.
Retirement Plan: 401(k) with company match.
Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays.
Professional Development: Opportunities for training, certifications, and career advancement.
Work-Life Balance: Flexible work schedules and remote work options.
Wellness Programs: Employee assistance programs, wellness initiatives, and gym membership discounts.

System Administrator Level 3 – Infrastructure Operations

Key skills