The IT Analyst II is an intermediate technical position responsible for support, maintenance, design and development for assigned Versant Power Information Systems.
Supports the design, development and testing of new applications, application changes, and upgrades associated with the specified applications and related integration tools.
Provides technical support, maintenance, development, programming and troubleshooting for Customer Information System (CIS) and the integration with other systems.
Provide assistance to internal customers by providing reports, queries, data analyses, problem analysis and problem resolution.
Supports synchronization of data between GIS/CIS/AMI/MDM.
Develops and maintains necessary working relationships with external service providers, vendors and other support personnel to resolve issues and ensure efficient operations.
Provides documentation/project tracking and management reporting to support the department's work plan.
Provides technical information for Disaster Recovery planning and participates in annual Technical Asset Review updates to help ensure asset life cycle management.
Complies with internal audit requirements, test policies and change control processes.
Actively participates in CIS Team meetings and contributes to the decision-making processes.
Participates in after-hours call out for application support.

Must have a degree in Computer Science or equivalent, with a minimum of five (5) years of experience in a client-focused IT support role.
Must have a working knowledge of Customer Information Systems (CIS) or Enterprise Resource Planning systems (ERP), and billing systems.
Expertise with Oracle preferred or other relational databases such as MSSQL or MySQL.
Strong experience writing SQL required, experience with PL/SQL preferred.
Reporting expertise and experience with one or more (Cognos, TM1, SQL Server reporting services, and/or Crystal Reports) is a plus.
Must have a strong customer service ethic, and the ability to work independently or in teams, with minimal or no supervision.
Project Management experience is a plus.
Must possess excellent written and oral communication skills.
Experience working with MS Office applications, specifically Word and Excel, MS Project a plus.
Valid driver's license required.

IT Analyst II

Key skills