Design, develop, and maintain solutions on the ServiceNow platform, with a strong focus on ITSM capabilities
Take ownership of ServiceNow platform functionality, ensuring scalability, stability, and continuous improvement
Configure and develop custom workflows, modules, and applications within ServiceNow
Implement and enhance incident management, risk, and operational resilience workflows (DORA)
Support and improve SOX and audit compliance processes through ServiceNow solutions
Work closely with stakeholders to translate business requirements into effective ServiceNow solutions
Engage with non-technical users to ensure solutions are practical, usable, and aligned with operational processes
Design and implement integrations using REST/SOAP APIs to connect ServiceNow with internal and external systems
Contribute to platform governance, standards, and best practices
Ensure solutions follow secure, compliant, and enterprise-grade development standards
Support ongoing platform optimisation, upgrades, and enhancements

6+ years of experience working with the ServiceNow platform
5+ years of experience with ServiceNow ITSM
5+ years of ServiceNow development experience
3+ years of experience with ServiceNow platform ownership (or similar ownership of enterprise platforms, provided strong ServiceNow expertise is present)
2+ years of experience working with operational resilience frameworks (e.g. DORA), including incident and risk workflows (or strong experience in incident management / operational resilience in regulated environments)
2+ years of experience supporting SOX or audit/compliance processes
Strong understanding of enterprise service management, incident management, and risk workflows
2+ years of experience with integrations using REST/SOAP APIs (or equivalent experience with API/integration development)
2+ years of experience working with stakeholders, including non-technical users (or experience in Business Analyst / Product-facing roles translating requirements into solutions)

Senior ServiceNow Engineer

Key skills