About this role

Manage and collect overdue accounts through phone calls, emails, and written correspondence.
Review customer accounts to identify payment issues and discrepancies.
Collaborate with customers and internal teams to resolve billing disputes and payment inquiries.
Maintain accurate records of collections activities and provide regular reports on account statuses and trends.
Build and maintain strong relationships with clients to facilitate timely payments and enhance customer satisfaction.
Ensure compliance with company policies and relevant regulations regarding collections and credit management.

Bachelor's degree in Finance, Accounting, or related field (preferred).
Minimum 3 years experience as a Collections Specialist or similar role.
Strong understanding of accounts receivable and collections processes.
Excellent communication and negotiation skills.
Proficient in Microsoft Office Suite (Excel, Word) and experience with accounting software.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.

Collections Coordinator

Key skills