Client Success Consultant

Role Overview

• Drive partner adoption, technical enablement, and onboarding success
• Guide partners through onboarding and adoption milestones
• Provide technical consultation and guidance to partners
• Build trusted relationships across stakeholders
• Monitor partner usage and satisfaction to identify early risk indicators
• Work closely with GTM, Product, Engineering, and Support teams
• Maintain accurate CRM records and documentation
• Leverage dashboards and analytics to interpret partner behavior
• Identify workflow gaps and propose enhancements

Requirements

• Minimum 2+ years in a customer-facing, technical role
• Strong technical proficiency with product suites, platform integrations, and SaaS environments
• Proven track record driving customer value, adoption, and engagement
• Ability to navigate complex customer environments and communicate effectively across personas
• Experience in cybersecurity or adjacent technical domains preferred
• Excellent written and verbal communication skills
• Comfortable working independently and remotely.

Tech Stack

• Cyber Security

Benefits

• Health, Vision, Dental, and Life Insurance plans
• 401k plan
• Discretionary Time Off
• Other minor perks