Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
Diagnoses, identifies, isolates and analyzes problems utilizing historical database records.
May route calls to product line specialists.
Maintains and updates records and tracking databases.
Alerts management to recurring problems and patterns of problems.

Minimum Qualifications AA or other 2 year technical degree in related discipline and 1 year related experience.
HS + 3 years related experience may be substituted for AA degree.
Active TS/SCI government security clearance required to start.
Preferred: Relevant industry certifications (as applicable)
Prior experience in defense, aerospace, or government contracting
Proficiency with specialized tools or software aligned to the role
Demonstrated ability to work collaboratively in multidisciplinary teams

Help Desk Technician

Key skills