Senior Manager, End User Productivity – Microsoft Identity Platforms

Role Overview

• Serve as a senior member of the global Microsoft Identity Squad, providing hands-on technical and operational leadership across identity platforms including Active Directory (multi-forest), AD FS, AD CS/PKI, Entra ID (Azure AD), Azure MFA, MTO/B2B, and cloud-based directory services.
• Act as the Americas regional service owner for Microsoft Identity Platforms, accountable for service health, availability, performance, and continuous improvement.
• Manage regional incidents, escalations, and problem resolution, coordinating cross-functional teams and vendors to restore service, reduce risk, and prevent repeat issues.
• Lead and contribute to identity modernization initiatives, supporting the transition from legacy and on-premises solutions to cloud-first and hybrid models (e.g., modern authentication, automated provisioning, tenant governance, Microsoft 365 integration, hybrid join).
• Monitor Microsoft roadmap updates and emerging identity technologies, applying relevant enhancements to improve security, reliability, and operational efficiency.
• Collaborate closely with outsourced partners and strategic vendors, providing technical guidance and acting as an escalation point for complex or recurring issues.
• Work closely with security, risk, and compliance teams to implement and maintain identity controls that reduce risk and ensure platforms are secure by design and compliant.
• Participate in regional and global working groups, forums, and task forces to share best practices, align on standards, and support coordinated delivery across EUSP.
• Support the ongoing adoption of agile and product-based delivery practices within the Microsoft Identity Squad. Provide delivery oversight to ensure initiatives are planned, executed, and governed in alignment with SDLC, change management, and operational standards.
• Manage project vendors and delivery partners, ensuring commitments are met for scope, timelines, and quality.

Requirements

• Architecture-related certification (e.g., TOGAF) preferred, with working knowledge of IT governance and delivery frameworks such as ITIL or PRINCE2.
• Hands-on experience with Microsoft Identity and Access Management, including Entra ID (Azure AD), Active Directory, AD FS, AD CS/PKI, Entra Connect, MIM, Azure MFA, and Microsoft 365 MTO/B2B.
• Solid understanding of modern authentication, MFA, identity synchronization, and Microsoft identity security best practices.
• Experience supporting Microsoft 365 and collaboration platforms, particularly Microsoft Teams, with working knowledge of Conditional Access, Exchange, SharePoint, Intune, LDAP, SCIM, and managed directories in Azure and AWS.
• 7+ years of experience in progressively responsible technical, platform engineering, or infrastructure roles.
• Experience working in global, multicultural environments, collaborating across regions and time zones.
• Demonstrated success modernizing on-premises identity or infrastructure services to cloud-based platforms, including Microsoft 365.
• Hands-on experience supporting tiered, multi-forest Active Directory environments.
• Strong communication and problem-solving skills, with the ability to influence stakeholders, mentor team members, and clearly explain complex topics.

Tech Stack

• AWS
• Azure
• Cloud
• SDLC

Benefits

• Comprehensive medical, prescription drug, dental, and vision coverage with coverage for spouses/domestic partners and child dependents, including access to a Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Employee assistance plan and comprehensive behavioral health benefits.
• Fertility benefits, including, surrogacy, and adoption assistance programs.
• Basic and supplemental life insurance for employees as well as supplemental life insurance coverage for their spouses/domestic partners and children.
• Voluntary benefits such as group legal, identity theft protection, accident, and hospital indemnity insurance.
• Short-term & long -term disability plans.
• Up to 12 weeks of paid parental and caregiver leave.
• 401(k) Plan with pre-tax, Roth, and after-tax options and company match with immediate vesting.
• Education assistance and student loan programs.
• Flexible Work Arrangements, including remote and hybrid work schedules.
• Time off to include vacation, paid holidays, sick leave, Summer Fridays (early release), and a winter break between Christmas and New Year’s Day (based on business needs).
• Referral bonuses (subject to eligibility).
• Matching gift program.
• A wide variety of employee business resource groups (EBRGs).
• Special discounts on Sony products, offered exclusively to Sony employees.
• Employee stock purchase plan (Sony covers commissions and fees for your Sony stock purchases made through after-tax payroll deductions).