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Advisor, Member and Client Experience at Desjardins | JobVerse
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Advisor, Member and Client Experience
Desjardins
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Advisor, Member and Client Experience
Canada
Full Time
2 hours ago
Apply Now
Key skills
Risk Management
About this role
Role Overview
Support members and clients by presenting existing applications and technological tools
Contribute to business development and maintain commercial relationships through service delivery
Assist members and clients who have experienced fraud or irregularities
Monitor and process the transactions necessary to resolve their cases
Stay up to date on the latest standards, products and services in their field
Adhere to compliance, security and risk management standards
Requirements
Knowledge of all counter and convenience products and services
Knowledge of all Desjardins products and services
Knowledge of data integration into systems
Knowledge of security measures, legal framework and internal controls
Understanding of the philosophy and principles of financial services cooperatives
Knowledge of operational procedures related to convenience products, services and transactions
Knowledge of service standards
Benefits
Equity, diversity and inclusion
Commitment to welcome, respect and value people for who they are as individuals
Zero tolerance for discrimination in all its forms
Apply Now
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