Deliver technically complex solutions
Perform system integration support for all project work
Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design
Develop customized coding, software integration, perform analysis, configure solutions
Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions
Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
Build in and maintain security controls and monitoring in support of company standards
Actively participate in refining user stories, responsible for design, developing, and maintaining automated unit testing

Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Proficiency in the Amazon Connect console and flow designer
Knowledge of contact routing strategies, queues, and agent configurations
Understanding of AWS services relevant to Amazon Connect (e.g., Lambda, S3, Dynamo DB)
Deep understanding of contact center resiliency and AWS multi‑region redundancy
Strong understanding of telephony carrier networks and routing, including SIP trunking, PSTN path analysis, and capacity planning
AWS technical certifications (Cloud Practitioner, Solution Architect, Developer)

Application Architect – Amazon Connect SME

Key skills