Home
Jobs
Saved
Resumes
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Application Architect – Amazon Connect SME
Truist
Website
LinkedIn
Application Architect – Amazon Connect SME
Charlotte, North Carolina, United States of America
Full Time
1 hour ago
H1B Sponsor
Apply Now
Key skills
AWS
Cloud
DynamoDB
Unit Testing
Lambda
S3
About this role
Role Overview
Deliver technically complex solutions
Perform system integration support for all project work
Consult and partner with the business product owners to understand the end goal and offer solutions and recommendations during the design
Develop customized coding, software integration, perform analysis, configure solutions
Lead and participate in the development, testing, implementation, maintenance, and support of highly complex solutions
Build non-functional monitoring capabilities and provide escalated support for highly complex applications in production
Build in and maintain security controls and monitoring in support of company standards
Actively participate in refining user stories, responsible for design, developing, and maintaining automated unit testing
Requirements
Bachelor’s Degree and six to ten years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates
Proficiency in the Amazon Connect console and flow designer
Knowledge of contact routing strategies, queues, and agent configurations
Understanding of AWS services relevant to Amazon Connect (e.g., Lambda, S3, Dynamo DB)
Deep understanding of contact center resiliency and AWS multi‑region redundancy
Strong understanding of telephony carrier networks and routing, including SIP trunking, PSTN path analysis, and capacity planning
AWS technical certifications (Cloud Practitioner, Solution Architect, Developer)
Tech Stack
AWS
Cloud
DynamoDB
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) plan
10 days of vacation
10 sick days
Paid holidays
Apply Now
Home
Jobs
Saved
Resumes
Application Architect – Amazon Connect SME at Truist | JobVerse