Answer calls and respond to email job requests promptly on the Aristocrat service line.
Build and allocate service jobs in Salesforce to the appropriate field technician within agreed timeframes.
Schedule and allocate sales-related jobs in coordination with Service managers' calendars.
Close off all Manual and Task finished jobs daily, ensuring relevant information is captured and communicated to the accurate parties.
Monitor and report on service calls, open call reports, contract reports, and ad hoc non-contract billing reports as requested.
Raise purchase orders for the service team when required.
Develop skills in other Customer Support roles to provide coverage during staff absences or increased workload.
Assist with general office upkeep, including ordering stock and replenishing supplies.
Respond to customer queries promptly and update the customer database accurately.
Ensure all documentation is filed appropriately in customer folders.
Consistently follow up with customers and report issue statuses.
Adhere to WHS regulations and demonstrate WHS practices, including reporting and engaging in Aristocrat’s Due Diligence framework.

Proven background in customer support and administration.
Basic to intermediate experience with Microsoft Office and Salesforce, with adaptability to learn additional software programs.
Experience working within a team environment.
Knowledge or experience in gaming machine operations is desirable, though training will be provided.
Strong people and communication skills, with the ability to liaise across all levels of the organization.
Ability to develop rapport and constructive working relationships with key collaborators.
Clear communication of ideas both in written and verbal forms.
A strong great teammate with professionalism and integrity.
Ability to collaborate across different functions within the Customer Support team, offering assistance as required.
Dedication to completing all service support processes in a timely and accurate manner.
Embrace Aristocrat values and demonstrate them in all engagements.
Professional personal presentation appropriate to the occasion.

Customer Support Representative

Key skills