Leading & guiding a technical team responsible for fast path product requests
Engage in daily high-level collaboration with Wholesale MVNO customers
Providing 24/7 operational support across GTS, Business and network
Serving as the primary operational point of contact for escalations
Building necessary internal relationships among GTS applications supporting Wholesale
Ensuring Service Level Agreement and Key Performance Indicators for applications supporting resellers are met
Translating complex technical details into clear language for non-technical stakeholders
Evaluating solution’s alignment with the Reseller agreements
Leading through ambiguity and recommending technical solutions in high-pressure environments
Ensuring core day-to-day operations SLAs are met

Bachelor’s degree or four or more years of work experience
Six or more years of relevant experience required
Experience in programming, Operational support or relevant work experience
Experience with JAVA/J2EE Technologies
Experience with writing SQL queries & database Technologies
Exposure in analyzing and debugging the prod issues driving issue resolution
Experience with managing a team & providing guidance & mentoring
Experience with Enterprise Architecture Framework
Experience with Unix/Linux
Telecom experience especially with Ordering, provisioning & Billing applications
Familiarity with Microservices Architecture and related technologies
Operational Experience with tools as New Relic, Grafana, Splunk
Experience in Cloud technologies
Knowledge of MQ, APIGEE, Kafka, Spring Framework, Apache Camel
Agile Software development process & applicable methodologies
Excellent verbal and written communication skills
Hands-on experience with modern AI tools

Senior Manager – Software Development

Key skills