Professional Services Consultant

Role Overview

• Manage client expectations and drive a stellar client experience.
• Partner with business stakeholders to confirm understanding of business drivers and strategy.
• Leverage industry and organizational standards, patterns, and best practices to deliver maximum value.
• Establish and foster strong relationships with a broad audience of customers, service providers, vendors, partners, peers, and leadership.
• Collaborate with cross-functional peers to establish and maintain organizational best practices, processes, and methodologies.
• Proactively lead design sessions with our customers and peers to drive toward decisions related to application configurations.
• Configure, document, test & deliver a cloud based point of sale solution within defined time & budget constraints.
• Work with project managers to define tasks, estimate efforts and requirements to deliver required solutions.
• Be respected as an authoritative source in a narrowly defined functional domain but remain generally knowledgeable regarding broad industry segments.
• Deliver comprehensive end-user training & support to business and technical users of all levels.
• Log, troubleshoot, diagnose, and resolve technical and functional issues ( e.g., application, application integrations, network and hardware )
• Participate in the sales process to provide estimates and granular level of effort estimates for anticipated scope.
• Provide on-site support for Client Go-Lives when requested.
• Provide mentorship to junior team members locally as well as globally.
• Perform other duties that will serve as best practices for future implementation.

Requirements

• Experience working in retail is highly preferred.
• Strong communication, documentation, and presentation skills
• Strong multitasking and time management skills
• Experience working with system integrations.
• Knowledge of retail data & data relationships
• Experience working with relational & non-relational database technologies.
• Very strong troubleshooting skills and technical aptitude
• General understanding of networking technologies (VPN, firewall etc)
• Ability to communicate fluently in English (written and spoken)
• Flexibility and adaptability
• Analyze Gap requirements throughout Project Implementation
• Experience in POS implementations or a comparable role
• Experience working directly or indirectly with other Retail functional domains (merchandising, sales audit, eComm etc)
• AWS Expertise
• Experience with POSTMAN, REST API, and other test tools
• Experience with Jira, Confluence, and M365 application tool sets
• Understanding of modern security technologies, compliance standards & processes
• Experience working on Agile projects
• Bachelor’s Degree in a related technical field

Tech Stack

• AWS
• Cloud
• Go

Benefits

• global development opportunities
• industry-leading training
• discretionary incentive compensation
• range of benefits and programs based on eligibility