Monitor and report on key performance indicators — track SLA compliance, workload distribution, and workflow efficiency across practice groups.
Maintain data quality in dashboards and scorecards: ensure inputs are timely, accurate, and decision-ready.
Analyze operational data to surface trends, flag risks, and identify opportunities for process improvement.
Document processes clearly: create SOPs, job aids, and workflow maps that capture how work gets done and how it should get done.
Support leadership with crisp, factual reporting: status updates, risk summaries, and performance snapshots.
Conduct root-cause analysis on recurring issues and document findings with clear, evidence-based recommendations.
Assist with quality assurance by sampling workflows and outputs for accuracy, completeness, and adherence to standards.
Collaborate with operations and leadership to translate goals into measurable outcomes and track progress.

2–4 years of experience in a business analyst, operations analyst, or similar role.
Proficiency with data tools and reporting (Excel, dashboards, or similar); familiarity with CRM or practice management software a plus.
Proven ability to document processes clearly and maintain accurate records.
Experience in a professional services or legal environment preferred.
Strong organizational and problem-solving skills with excellent attention to detail.

Join a dynamic team that values professional growth and excellence in legal service. We offer competitive compensation, professional development opportunities, and a supportive work environment dedicated to fostering your success.
We’ve found that the key to doing great work is to love what you do and respect who you do it with.
Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.
Our Core Values are simple but powerful: Commitment to Service, Commitment to Quality, Commitment to Results.
If you’re the kind of person who quietly makes things run smoothly, who values stability, accuracy, and trust, you’ll thrive here!

Business Analyst

Key skills