Process product returns and conduct product failure analysis
Ensure a high level of customer service is delivered to all customers
Handle the day-to-day RMA Receiving activities
Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
Warranty verification for customers to meet RMA service requirements
Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
Manages customer escalations on the highest priority and work with internal teams for solutions
Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
Parts fulfillment and support, repair charges processing and order confirmation
Work closely with internal departments as required

Minimum of 1 year of experience in Customer Service or related fields preferred
Excellent in written, interpersonal communications and organization skills
Strong customer service, ethics and ability to be empathetic and accept ownership
Detail oriented with excellent time management
Ability to Multi-task with minimum supervision and meet established deadlines
Independent person who also is a strong team player
Experience in a fast-paced environment
Proficient with MS Office applications with a strong emphasis on Excel and Outlook
Prior experiences handling small parts component is a plus
Assocaite degree is preferred

Customer Service Coordinator

Key skills