Customer Care Specialist II

Role Overview

• Responsible for supporting all channel customers by providing exemplary order entry support.
• Provides standard target pricing when requested.
• Receives customer purchase order (PO) and works with customer or internal quoting team to clarify material, pricing, or other information prior to entry, if needed.
• Entry of customer purchase order (PO) into Acuity order management system.
• Support basic level order management after entry through activation.
• Monitor orders for exceptions and holds to ensure orders are activated, produced and shipped in a timely manner.
• Point of contact for the entire CX Org to act as navigator for customer.
• Collect and document details for easy transition to other departments, ensuring a customer does not have to repeat information.

Requirements

• Bachelor Degree
• Advanced English skills
• Excellent communication and organizational skills
• Computer skills
• proficiency with Microsoft Office tools and technical aptitude to learn new software tools
• Ability to work both independently and as a team player who can contribute to an inclusive environment
• Analytical and problem solving skills
• able to identify critical situations and use good judgment to respond in a timely manner
• Consults appropriate stakeholders before making critical decisions
• Customer-focus and assertiveness in driving actions required to create a superior service experience.

Benefits

• We value diversity and are an equal opportunity employer.
• Accommodation for Applicants with Disabilities is provided as needed.
• Reasonable accommodations for qualified individuals with disabilities and disabled veterans.