Delivering core functions: Data Intelligence, Dashboard Development, and Process Handling
Develop and maintain robust data intelligence frameworks
Design, build, and deploy interactive dashboards to provide actionable insights
Streamline and document operational processes to ensure consistency and efficiency
Journey Mapping, Performance Modeling, and ConvoIQ Sentiment Analysis
Conduct in-depth journey mapping to understand user and system interactions
Develop sophisticated performance models to forecast outcomes and identify improvement areas
Analyze ConvoIQ data to derive sentiment and intent insights, translating them into strategic recommendations
Managing Transfers, Routing Optimization, and System Enablement
Oversee the management and optimization of system transfers and handoffs
Implement and refine routing logic to ensure efficient and effective resource allocation
Drive system enablement initiatives, including configuration, testing, and user training

Bachelor’s degree or four or more years of work experience
Four or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
Proven capability to translate complex datasets into clear, concise, and actionable insights, with a strong emphasis on Decision Science principles.
Experience contributing to the development and completion of high-quality project management deliverables
Proficiency with AI tools such as Notebook LM.

medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance
matched 401(k) savings plan
up to 8 company paid holidays per year
up to 6 personal days per year
paid parental leave
adoption assistance
tuition assistance
other incentives

Consultant – Value Programs, Project Management

Key skills