Key skills
CRMSales
About this role
Role Overview
- Handle inbound calls from prospective patients
- Build trust and rapport quickly over the phone
- Educate callers on the medical cannabis certification process and appointment journey
- Guide patients confidently toward booking appointments
- Meet or exceed appointment conversion targets
- Maintain accurate CRM notes and follow-ups
- Stay informed on service updates and regulatory process changes
Requirements
- 2–3 years phone-based B2C sales or appointment setting experience
- Proven ability to meet or exceed sales or conversion targets
- Excellent spoken English and strong phone presence
- Previous remote / work-from-home experience
- Comfortable working US hours
- Strong computer literacy and ability to learn systems quickly
- Windows-based computer (Mac not supported)
- Windows 11 operating system
- Minimum 12–16 GB RAM
- Dual monitor setup
- Working webcam
- Office 365 / Microsoft Teams capability
- High-speed fibre internet (wired connection required)
- Reliable back-up power solution for both computer and internet